Terms of Service
1. Introduction
Welcome to Virtual Scale's Terms of Service. Virtual Scale provides an AI-powered customer engagement platform that manages messages, phone calls, knowledge bases, agent information, team details, and call recordings. By using our services, you agree to be bound by these Terms of Service.
2. Definitions
In these Terms of Service:
- Services: refers to the Virtual Scale platform and all related services.
- User: means any individual or entity that uses our Services.
- Account: means a registered account on our platform.
- Content: refers to any data, information, or material provided or generated through our Services.
3. User Eligibility
You must be at least 18 years old to use our Services. By using the Services, you represent and warrant that you have the legal capacity to enter into this agreement.
4. Account Creation and Management
Registration: To access certain features of our Services, you must create an account by providing accurate and complete information.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Termination: We reserve the right to suspend or terminate your account if you violate these Terms of Service or for any other reason at our discretion.
5. Use of Services
Permitted Use: You may use our Services for lawful purposes and in accordance with these Terms.
Prohibited Activities: You agree not to:
- Use the Services for any illegal activities
- Harass, abuse, or harm another person
- Impersonate or misrepresent your affiliation with any person or entity
- Attempt to gain unauthorized access to the Services or related systems
6. User Responsibilities
Compliance: You agree to comply with all applicable laws and regulations in your use of the Services.
Content: You are solely responsible for all Content you create, upload, or transmit through the Services.
Data Accuracy: You agree to provide accurate and complete information and to keep your account information up to date.
7. Fees and Payments
Pricing: Fees for our Services are described on our pricing page or in a separate agreement with you.
Payment Terms: Payments are due according to the billing terms specified for your account. All fees are non-refundable unless otherwise stated.
Taxes: You are responsible for all applicable taxes related to your use of the Services.
8. Intellectual Property
Ownership: Virtual Scale retains all right, title, and interest in and to the Services, including all related intellectual property rights.
User License: We grant you a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.
9. Third-Party Services
Our Services may integrate with third-party services. We are not responsible for any third-party services and their terms of use.
10. Privacy and Data Protection
Our collection and use of personal information in connection with the Services is described in our Privacy Policy.
11. Dispute Resolution
Resolution Methods: Any disputes arising from these Terms or the Services will be resolved through binding arbitration.
Jurisdiction: These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions.
12. Limitation of Liability
Disclaimer: The Services are provided "as is" without any warranties, express or implied.
Limitation: To the fullest extent permitted by law, Virtual Scale shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
Indemnification: You agree to indemnify and hold Virtual Scale harmless from any claims arising out of your use of the Services or violation of these Terms.
13. Terms Modification
We may modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Effective Date" at the bottom.
14. Termination
We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason.
Upon termination, your right to use the Services will immediately cease.
15. Contact Information
For any questions about these Terms, please contact us at:
Email: support@virtualscale.com
Phone: +1 (954) 516-2901
Address: CLL ANTONIO E SAVIGNAC 300 302 INTERIOR MZ 1 LT 1 SUPERMANZANA 4 B CANCUN, BENITO JUARE, Q0 C.P. 77500-CR -77501
16. Miscellaneous
Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
Entire Agreement: These Terms constitute the entire agreement between you and Virtual Scale regarding your use of the Services.
17. Effective Date
These Terms of Service are effective as of September 7, 2024.