FAQ

Why can't I log in to the Virtual Scale platform?

Troubleshooting steps to regain access and ensure a stable connection.

I've received a verification email I didn't request.

Guidance on handling unexpected verification prompts to keep your account secure.

I'm traveling to a different country and can't access the platform.

Information on region-specific availability and tips for maintaining access abroad.

Something went wrong. Please check your device’s time and internet connection.

Troubleshooting common client-side errors to ensure seamless platform use.

How can I change my invoice date?

Adjust billing cycles and understand payment scheduling options.

How can I contact support about billing?

Reach out to our billing team for queries related to charges and credits.

How much do AI Employees cost?

An overview of pricing for voice calls, chat messages, and add-on features.

How do I request a refund?

Instructions on refund eligibility, the process, and expected turnaround times.

How do I integrate my CRM with Virtual Scale?

Step-by-step guide to syncing customer data and profiles with your CRM.

Can I connect Virtual Scale to WhatsApp and SMS?

Instructions for enabling multi-channel communication from a single platform.

How do I enable AI plugins like Google Places and OpenTable?

Learn how to activate third-party integrations for a richer customer experience.

How can Virtual Scale help me handle high call volumes?

Discover strategies to manage inbound leads and maintain quality interactions.

How do I set up additional AI employees as my business grows?

Learn to deploy more AI team members and scale operations instantly.

How can I customize my AI employees to reflect my brand’s voice?

Tips on personalizing communication style, greetings, and messaging.

Do AI employees remember past client interactions?

Understand how AI employees build client profiles and recall conversation history.