All CollectionsfaqI've received a verification email I didn't request.

Unexpected Verification Email

Updated over a week ago

Why Did I Receive This Email?

You may have received a verification email from Virtual Scale even though you didn't initiate any action.

This usually happens if someone mistakenly entered your email address when attempting to create or access an account.

It can also occur if a malicious actor is trying to gain unauthorized access.

Our system sends these verification emails to ensure that the account owner confirms their identity before proceeding. This helps maintain the security and integrity of our platform.

What Should I Do?

1. **Do Not Click Any Links**: If you did not request a verification, do not click on any links or take any actions in the email.

2. **Check for Suspicious Activity**: Review recent login attempts or emails related to your Virtual Scale account. If you don't have an account with us, this could simply be a mistake by another user.

3. **Secure Your Email Account**: If you suspect someone is trying to access your accounts, consider changing your email password and enabling two-factor authentication (2FA) for added security.

How to Report This?

If you believe this email is part of a phishing attempt or any malicious activity, please contact our support team at [contact@virtualscale.com](mailto:contact@virtualscale.com).

Include the email you received and any relevant headers. Our team will investigate the issue to ensure the security of our users and our platform.

Preventing Future Occurrences

To minimize these incidents:

- Ensure your email address remains secure and not publicly listed where bots or malicious users can harvest it.

- Regularly review your account security settings and update your password periodically.

- If you continue to receive unexpected verification emails, consider adding filters or blocking suspicious senders.